Slow Traveling With Confidence and Comfort

Pure views, no freight.

Comfort and ease, always.

Explore freely, cross easily

Project Background

Wander Rail is a conceptual scenic rail travel platform designed for empty nesters entering a new life phase. After years of fast-paced schedules and family commitments, many are seeking slower, more intentional travel.


This project explores how a digital experience can reflect that shift through a responsive web design tailored to real user behavior.


The problem: Interest in slow, scenic travel is growing. However, first-time rail travelers often struggle to:

  • Understand what the experience feels like

  • Compare routes meaningfully

  • Book without confusion

User research revealed clear device preferences:

  • Desktop was preferred for researching routes and completing bookings, where users wanted space to compare options and feel confident making a higher-cost purchase.

  • Mobile was preferred for completing check-in, often closer to departure.

The challenge was to support these behaviors while maintaining clarity and consistency across breakpoints.


The objective: Design a responsive website that:

  • Prioritizes structured desktop layouts for route comparison and booking

  • Maintains hierarchy and usability across screen sizes

  • Enables quick, frictionless mobile check-in

The experience should feel immersive and calm while supporting users at different stages of their journey.


The solution: The final design aligns directly with user behavior:

  • Desktop layouts emphasize comparison, visual immersion, and clear booking flows

  • Information architecture remains consistent across breakpoints

  • Mobile check-in is streamlined for quick, low-friction completion

Users move from thoughtful planning at home to simple, stress-free check-in on the go.

Project Details: Inspired by the Journey Itself

Project Duration: 7 weeks

Role: I was the end-to-end UX/UI designer for Wander Rail.

Tools used: Figma, Canva, Adobe Lightroom, Adobe Photoshop

Approaches taken: I took a blended approach to this project. I began with a structured process to understand the market, the audience, and the goals of the experience. This helped me build a clear foundation before moving into visual direction and feature planning.

Once I moved into wireframes and prototyping, the process became more iterative. I tested early layouts, made adjustments based on clarity and flow, and continued refining the design to create an experience that felt calm, intuitive, and easy to navigate.

Research: Insights from Scenic Rail Riders

I led each interview via Google Meet and asked participants to share what draws them to train travel, as well as the challenges or frustrations they’ve experienced along the way.


Can you tell me about one of your most memorable train trips, or a trip you’ve always wanted to take by train?

What made you choose train travel over flying or driving?

How do you usually plan your travel?

How important are trip updates like delays, weather alerts, or schedule changes?

Was anything confusing or difficult about booking or finding trip details?


People love the sense of calm and connection that comes with train travel. What holds them back is the lack of clear, inspiring, and easy-to-follow planning resources. They want a planning experience that is straightforward with minimal stress.

User Interviews

Synthesis

Problem Statement: 

Empty nest travelers are eager to explore the U.S. and Canada by train as a meaningful, slower alternative to air travel, however they struggle with poor online booking experiences, inconsistent onboard quality, and a lack of reliable information. Without a trusted, user-friendly platform to help them plan, book, and enjoy multi-stop rail travel, they face stress, discomfort, and missed opportunities dampening what should be a joyful, discovery-filled journey.

 

POV: Independent train travelers need a way to book reliable, accurate tickets for multi-stop train trips easily and confidently because current systems are confusing and inconsistent, and mistakes can lead to lost money, missed connections, or poor travel experiences.

HMW: How might we create an easy to navigate booking system for travelers to purchase tickets for their upcoming adventure?

Prioritization: Aligning Features to Real Traveler Needs

Wireframes: Mapping the Journey

Lo fidelity wireframes

I prioritized the desktop experience for planning and booking since users preferred a larger screen for those tasks.

Log in

LOGO

Privacy Policy

About Us

FAQ’s

Contact

LOGO

Plan your trip

Where do you want to wander?

Log in

LOGO

Privacy Policy

About Us

FAQ’s

Contact

LOGO

Submit

Book my trip

Log in

LOGO

Privacy Policy

About Us

FAQ’s

Contact

LOGO

Find Your Route

San Francisco, CA Portland, OR Seattle, WA Vancouver, BC

Cascade Explorer

Denver, CO Billings, MT Calgary, AB Banff, AB

Rocky Mountain Express

Boston, MA Portland, ME Bangor, ME Halifax, NS

Atlantic Maritimes

Explore

Explore

Explore

The mobile version came next, as most users primarily used their phones to check in.

LOGO

Plan your trip

Where do you want to wander?

Privacy Policy

FAQ’s

Contact

LOGO

Privacy Policy

FAQ’s

Contact

Cascade Explorer

Rocky Mountain Express

Atlantic Maritimes

Explore

Explore

Explore

Find Your Route

Cascade Explorer

LOGO

Privacy Policy

FAQ’s

Contact

Check in

Explore

Hi fidelity wireframes

Seeing the high-fidelity wireframes come together was rewarding. The design reflects my goal of creating a visually rich experience that inspires users as they plan a trip they’ll remember long after they return home.

The imagery and color choices were selected to evoke calm and curiosity, helping users feel immersed in the journey from the moment they land on the page.

Log in

Plan Your Trip

Book

Check In

Wander Rail

Embrace the journey,

not just the destination

The Scenic Route, Redefined

Where do you want to wander?

Pure views, no freight.

Comfort and ease, always.

Explore freely, cross easily

Solely Scenic Routes

Relax! Enjoy the Journey

Borders Fade, Views Remain

Privacy Policy

About Us

FAQ’s

Contact

Log in

Plan Your Trip

Book

Check In

Wander Rail

Privacy Policy

About Us

FAQ’s

Contact

Book my trip

Confirm and check out

Back

Departure time

Arrival time

07:20 AM

03:10PM

Travel time: 7hr. 50 min.

Passport is required to cross U.S./Canada border

Panorama class

$340.00

One way

Portland, OR to Vancouver, BC

Passengers: 1 Adult

Date: Monday, June 23, 2025

Log in

Plan Your Trip

Book

Check In

Wander Rail

Where do you want to wander?

Cascade Explorer

San Francisco, CA Portland, OR Seattle, WA Vancouver, BC

Follow the dramatic coastline and forested valleys of the Cascades.

Rocky Mountain Express

Denver, CO Billings, MT Calgary, AB Banff, AB

A north-south Rocky Mountain crossing with stunning alpine scenery.

Atlantic Maritimes

Boston, MA Portland, ME Bangor, ME Halifax, NS

Coastal journey through historic New England into Canada’s Maritimes.

Explore

Explore

Explore

Privacy Policy

About Us

FAQ’s

Contact

The Scenic Route, Redefined

Embrace the journey,

not just the destination

Where do you want to wander?

Solely Scenic Routes

Pure views, no freight.

Wander Rail

Relax! Enjoy the Journey

Comfort and ease, always.

Borders Fade, Views Remain

Explore freely, cross easily

Privacy Policy

FAQ’s

Contact

Where do you want to wander?

Boston, MA Portland, ME Bangor, ME Halifax, NS

Atlantic Maritimes

Coastal journey through historic New England into Canada’s rugged Maritime provinces.

A north-south Rocky Mountain crossing with stunning alpine scenery.

Denver, CO Billings, MT Calgary, AB Banff, AB

Rocky Mountain Express

Cascade Explorer

Explore

Explore

Explore

Follow the dramatic coastline and forested valleys of the Cascades.

San Francisco, CA Portland, OR Seattle, WA Vancouver, BC

Wander Rail

Privacy Policy

FAQ’s

Contact

Check in

12345

Rail Rewards number (Required)

Departing Station

Portland, OR

Wander Rail

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Contact

Submit

Visual Branding: Inspired by Landscape and Memory

Wander Rail’s visual branding was inspired by the greens and natural textures found in the landscape, along with the deep wood tones often seen in historic train interiors. The warm colors reference a quieter, more nostalgic era of rail travel. The logo reflects that same sense of familiarity and simplicity, inviting travelers to slow down and enjoy the journey.

Testing and Iterations: Refining the Experience

Usability test results

I tested the Wander Rail v.1 prototype with six users. Overall, they said the site felt easy to navigate. The biggest issue was that the departure time and journey class were visually too close, making them seem like one choice. Users felt like they were being asked to choose the departure time again. I adjusted the spacing and separated these into two clear steps, which made the flow smoother.



Choose your journey class

June 14, 2025

Date

07:20 AM

03:10PM

Departure time

Arrival time

$272.00

Vista class

$340.00

Panorama class

Travel time: 7 hrs. 50 min.

Passport is required to cross the U.S./Canada border

Wander Rail

Privacy Policy

FAQ’s

Contact

Book my adventure!

Back

Choose your journey class

Wander Rail

Privacy Policy

FAQ’s

Contact

Book my adventure!

Back

June 23, 2025

Date

07:20 AM

03:10PM

Departure time

Arrival time

Travel time: 7 hrs. 50 min.

Passport is required to cross the U.S./Canada border

Journey class

$272.00

Vista class

$340.00

Panorama class

I also switched the order of the buttons. A couple of users expected to see “Book now” first instead of “Where do you want to wander?” Reordering them made the page feel more intuitive. After these changes, users moved through the booking flow with more ease.

Cascade Explorer

Start your journey

Last stop

Plot your adventure

One way

Round trip

Portland, OR

Vancouver, BC

Wander Rail

Privacy Policy

FAQ’s

Contact

Book now

When do you want to wander?

Cascade Explorer

Start your journey

Portland, OR

Last stop

Vancouver, BC

Wander Rail

Privacy Policy

FAQ’s

Contact

When do you want to wander?

Book now

Plot your adventure

One way

Round trip

Final results

I’ve always loved to travel. A few years ago, a train ride from Detroit to Chicago shifted something for me. I found myself drawn to the experience of moving slowly, watching the landscape change, and having the time to just look, think, and breathe. That ride led me into researching scenic train journeys across the U.S., Canada and Europe, and I became fascinated by the idea of travel that prioritizes presence rather than speed.


Wander Rail grew from that curiosity. I imagined a scenic rail company for people who want to explore the quieter and lesser-seen parts of the U.S. and Canada. This project let me bring together a personal passion and a practical design challenge: how to make slow travel feel inviting, attainable, and simple to plan.

© 2026 Susan Herman. All work on this site is protected by copyright. All rights reserved.